Shipping & Returns

Shipping is calculated at the checkout, where you will be provided with a tracking number prior to your order being dispatched. We use Sendle Courier service, and given current COVID restrictions shipping times are delayed. Generally, we are able to dispatch your luxury handmade dog fashion accessories within 3-5 business days. Please note that shipping costs may differ, depending on your location, we will contact you if additional costs apply before confirming your order. 

 

Return & Exchange Policy

Shipping Policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

- Product is defective
- Product is not as described
- Product must be unused
- Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Teds Tags, address will be provided via email . You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@tedstags.com

This document was last updated on September 5, 2020